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February 21, 2011
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Tahoe Forest Health System recognized for world class service and performance

TAHOE/TRUCKEE — Tahoe Forest Health System (TFHS) was a top 2010 Gold-level award recipient for exceptional healthcare performance by the California Awards for Performance Excellence (CAPE). CAPE recognizes organizations that demonstrate world class performance in their industry.

“This recognition demonstrates our level of commitment to high quality healthcare for the benefit of our community,” said Ginny Razo, TFHS chief operating officer. “It’s important for the community to feel it can trust its health care professionals, we would not receive this level of recognition without the dedication and teamwork of our staff.”

A total of eight organizations were recognized by CAPE from leading organizations representing business, education, healthcare, nonprofit and military. For more than 20 years, award recipients have demonstrated their commitment to furthering the pursuit of performance excellence by sharing information with hundreds of thousands of companies (i.e. healthcare organizations). These efforts encourage other organizations to undertake their own performance improvement.

The CAPE award program, which emulates the Malcolm Baldrige National Quality Program, recognizes organizations that demonstrate superior performance in seven key business areas including leadership; strategic planning, customer and market focus, measurement and knowledge management, human resources, process management and business results.

Brent Duggleby, Chair of the CAPE Council applauded this year’s winners. “The commitment of these organizations to the principles and core elements of the Baldrige criteria is truly inspiring to everyone. Each organization that participates in the process gains, and these organizations are exceptional examples of excellence.”

The top Gold-level award recipients are: Tahoe Forest Health System, Truckee; Sutter Davis Hospital, Davis; Good Samaritan Hospital, Los Angeles and Feather River Hospital, Paradise.

CAPE Silver-level award recipients are: Adventist Health Central Valley Network, Hanford; Space and Naval Warfare Systems Command, San Diego and Stellar Solutions, Inc., Palo Alto.

CAPE also recognized a Bronze-level award recipient: Los Angeles Convention Center, Los Angeles.

CAPE also oversees the Governor’s Awards for Excellence and the United States Senate Productivity Awards. The CAPE Award recipients will be honored at the 17th Annual Best Practices and Awards Conference, Friday, April 1, 2011, at the Sheraton Hotel and Marina in San Diego. Mr. Duggleby invites interested organizations to contact Megan O’Keefe, at megan@calexcellence.org.

For more information about Tahoe Forest Health System, visit www.tfhd.com.

— Submitted to aedgett@sierrasun.com

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Tahoe Daily Tribune Updated Feb 21, 2011 01:57PM Published Feb 21, 2011 01:55PM Copyright 2011 Tahoe Daily Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.