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October 17, 2012
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Secret Shoppers to be awarded at customer service workshop

TAHOE/TRUCKEE, Calif. - Great service will be awarded at the Hampton Inn and Suites, 11951 Highway 267, Truckee on Monday, Oct. 22 in celebration of Excellent Customer Service, a yearly event championed by the One-Stop Business & Career Center and the Truckee Donner Chamber of Commerce and supported by a host of generous businesses. This year, five employees were caught in the act by a team of top secret, secret shoppers throughout the Truckee area."You never know when you'll come across amazing service," said Charlotte Hawley, Career Center advisor at the One-Stop. "Amazing service stays with you and makes a definite and lasting impression." This year outstanding service was found at a variety of locations including an auto repair service, a restaurant and a home store business.Great service caught in the act: "I live primarily in Los Angeles, we have a home in Truckee, and I have never heard of such a nicety in my entire life. She is an amazing ambassador for Truckee and she treated us so well."Each winner will receive a certificate of excellence and a gift certificate donated by a local business. Nancy Jeffry will present a one-hour customer service workshop following the awards. With more than 25 years experience as a consultant, seminar designer, process facilitator and trainer, and as manager in the United States and England, Jeffry's experience includes consulting with CEOs and upper management, creating a lively atmosphere for learning, and facilitating a wide variety of seminars focused on professional growth and effectiveness. Her joy is in leading individuals and teams toward personal discovery, performance growth, and increased success in the workplace.Jeffry's workshop will focus on managers and how they can create a culture that inspires, motivates and champions their employees. That culture permeates the entire organization, affecting the service to the customer and making it a place where people want to work, shop, visit and spend their money. Cost for the workshop is $20 per person, and $15 for Chamber members. Please call 530-550-3015 to reserve a spot today.

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Tahoe Daily Tribune Updated Oct 17, 2012 06:55PM Published Oct 17, 2012 06:53PM Copyright 2012 Tahoe Daily Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.