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May 15, 2013
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Learn how to handle difficult customer in Tahoe Truckee

TAHOE/TRUCKEE, Calif. — The Sierra Human Resources Association will present “Dealing with Difficult Customers, Service Recovery Strategies” on Thursday, May 23, 9 a.m.-noon at the Hampton Inn & Suites, 11951 Highway 267, Truckee in partnership with the North Lake Tahoe and Truckee Donner Chambers of Commerce.

Business plans, promotional and advertising campaigns, sales and marketing initiatives are wasted efforts if poor customer experience is driving people away because they don’t get what they want. It costs up to five times more to attract new customers than it does to retain existing customers. In this interactive workshop, guest and customer facing staff will learn to avoid indifference and diffuse tension build up from three stages of increasingly difficult customers using a proven and powerful service recovery formula.

Steer clear of the three most anti-customer words and learn how to manage the unfavorable Yelp, Trip Advisor, or Facebook review.

Get ready for Memorial Day weekend by discovering the answer to the “ultimate question.” Register and pay safely online by May 22 at www.sierrahra.com. The cost is $29 for SHRA/SHRM members, $39 for Chamber members, $49 for non-members. Volume discounts for four or more from the same company apply. Beverages and snacks will be provided at 8:30 a.m.

For more information call Laura Moriarty of SHRA at 530-573-0224 or Membership Manager Deanna Frumenti of the North Lake Tahoe Chamber/CVB/Resort Association at 530-581-8764 or deanna@puretahoenorth.com or Patricia Barrett, Membership Manager at Truckee Donner Chamber of Commerce at 530- 587-8808.

Workshop speaker Laura Moriarty is the president of Tahoe Training Partners, a nationally known speaker and the architect of innovative learning environments at high profile organizations. Audience evaluations note the rapid development of useful skills, the take-away of practical tools and the frequent participant comment “time well spent.”

Sierra HR Association is a community organization that provides HR practitioners, managers and business owners the opportunity to network and discuss management practices and business issues that impact the employment arena. Visit www.sierrahra.com to learn more or call Membership Director Christine Hoxsie at One Stop Career Center at 530-265-7093.


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Tahoe Daily Tribune Updated May 16, 2013 06:46PM Published May 15, 2013 05:22PM Copyright 2013 Tahoe Daily Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.