Barton gets ‘average’ rating
Barton Memorial Hospital received an overall “average” rating from patients in a survey of California hospitals released Wednesday.
More than 21,000 patients were interviewed as part of the survey by the California HealthCare Foundation, a charitable organization, and the nonprofit California Institute for Health Systems Performance.
Barton’s across-the-board “two-star” rating is a “good, strong performance,” said Marsha Nelson, the institute’s vice president.
“We feel pretty proud of it. We went into it never really having a great return rate on customer satisfaction surveys,” said Kathryn Biasotti, director of quality improvement and risk management.
The “Patients’ Evaluation of Performance in California” project, called PEP-C, compiled mail surveys sent to patients from 113 of the state’s acute care hospitals. Seven factors were evaluated including respect for patient preferences, coordination of care, education and emotional support.
Barton was rated average in each of the seven categories. The Tahoe Forest Hospital District, which operates Tahoe Forest Hospital in Truckee, scored above average in every category.
Overall, the study found patients believe hospitals do well attending to physical comfort, including pain control, but they see room for improvement in easing the transition from hospital to home.
The study also found that patients admitted for maternity care or surgical procedures had more positive responses than those admitted for medical reasons.
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