Disgruntled Charter viewers may get refund
December 2, 2003
It does pay to complain. Charter cable subscribers in Meyers may receive a slight reprieve for the yearlong loss of KCRA, Channel 3.
Those who complain about the service may get a credit for each month the Sacramento channel has been out.
Charlie Gibson, who works for the city and lives in Tahoe Paradise, is one of 4,000 area subscribers who took advantage of the rebate. He ushered his complaint to the counter at the Roundhill Square office.
His bill indicated a $16.08 credit – which amounted to $1.36 per channel for each month the channel was lost.
“The ones who call us are the ones concerned,” Charter Tahoe spokeswoman Donna Lupke said Tuesday.
Others may call to make their complaint.
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Charter Communications has since brought the channel to subscribers with limited reception. It needs approval from the Tahoe Regional Planning Agency to string a fiber line on poles along Upper Truckee Road to provide clear reception.
A public hearing is scheduled at 2 p.m. Dec. 18 at TRPA offices to discuss the matter.
The issue has angered many Meyers residents trying to get a California news channel. South Lake Tahoe area customers are under a Reno system and therefore get Northern Nevada news.
Missy Springer has considered switching to satellite service. When offered poor reception of KCRA, her husband, Al, questioned why she was watching snow.
“It’s better than nothing,” she said.
Charter Communications has scrambled to try to improve service, including sending out a customer satisfaction survey.
The cable provider is offering a sneak preview to TV Land Dec. 17-29 to basic and expanded service customers in South Lake Tahoe, Stateline and Glenbrook – not Meyers.