Leadership techniques for personal and professional growth
Our careers take us through a combined 50 years in the hospitality, gaming, food and beverage industry. We’ve worked as front line employees and have run large departments. We’ve worked for large corporations and for small companies. The common thread through all successes has been strong leadership. Developing leadership skills will take you far. Effective leadership requires practice and personal commitment. It isn’t something you can master and forget. It is something you will work on your entire career.
Here are six key points we believe in:
1. Be yourself. Believe in your abilities and your strengths. Know that you are capable and qualified in your role. Give yourself fully to causes and work you believe in. Authenticity brings out the best in you and in others.
2. Find a mentor and be a mentor. A mentor is generous with time, honesty, and opportunities. Generosity includes giving someone a chance, providing room to grow and to make mistakes. Be a generous leader to realize personal growth and to help others achieve success.
3. Seize new opportunities and keep learning. Participate in training sessions, earn a certificate or degree, or learn a different side of your business. Stretch yourself to become a master of your work, yourself and your relationships.
4. Be open minded and curious. Ask questions while respecting traditions, customs, and absorbing the culture of a new organization or environment. Your contributions will be accepted more readily when you come from a place of understanding. Be humble and let others find your abilities layer by layer. Let your dignity and strength speak for you.
5. Be accountable to others and to yourself. Explain expectations and consequences, communicate goals and objectives, provide feedback, and help others to perform successfully. Hold yourself to the same standards. Your success depends on what you do, not what you say. A saying shared with all new leaders at Lakeside is, “Silence is consent.” Be sure your voice is always heard.
6. Have fun. Optimism helps you to focus on the big picture and to make long range plans. Optimism gives others hope and courage. Take a lesson from Ron Johnson, former VP and General Manager for Target Home Decor, respond with “why not?” rather than “why?”.
These ideas were inspired in-part from reading Bruna Martinuzzi’s book The “Leader As a Mensch.” Her words and ideas will gently nudge, or perhaps forcefully push you to be your best.
We, Pam and Stacy, both work at Lakeside Inn and Casino and are Diamond Sponsors of Tahoe Regional Young Professionals.
Pam Wheeler graduated with a bilingual teaching credential from San Jose State University in 1977. She is head of the Marketing Department and Poker Room at Lakeside Inn and Casino. Stacy Noyes was born and raised in Canandaigua, she joined Lakeside Inn and Casino in late 2007, as the Quality Assurance and Inn Manager.