Many Charter cable subscribers miss the Rose Bowl
Along with the power company, Charter Communications has experienced multiple cable television outages since last week’s hard-driving wind, rain and snowstorm pummeled the region.
As of Thursday afternoon, some cable outages were being reported in the Kingsbury Grade area, a Charter spokeswoman said. On Wednesday night, dozens of customers lost their cable television at the same time as the Rose Bowl kickoff.
“It’s everyone’s nightmare and a supreme frustration for this to happen during the game,” said Craig Watson, communications vice president for Charter’s Western Division in Los Angeles. “We are prepared to give credits for the time that it was out.”
The company was unable to provide hard numbers on outages.
Because of the sketchy power situation throughout the basin earlier in the week, many of the cable outages were widespread. When there isn’t power going into a home, there isn’t cable, Watson explained.
However, a home can have power and be without cable because individual power lines and cable lines are not exclusive, he said. The cable can be out because power may be out on another line that feeds the cable. If that happens, it is up to the electric company to fix the power that is affecting the transmission to cable customers.
Throughout the Lake Tahoe Basin, 11 electricity lines have been reported downed, which can have a spider-web effect on cable customers along those intersecting power lines, Watson said.
“Power and cable are not exactly identical to the electric grid,” he said. “It is a juggling act between working closely with the power company and staying safe for employees and customers. We basically follow what the power company is doing.”
If a customer is experiencing a cable outage, they can contact charter to receive a credit for the time out on their bill so long as their electricity wasn’t out at the same time, said Charter spokeswoman Donna Lupke.
“We typically don’t issue blank credits but if a customer calls and wants a credit, then we look at it on a case-by-case basis,” she said.
Call Charter at (866) 731-5420 for credit information.
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