Nevada PUC offers expanded hours |

Nevada PUC offers expanded hours

Carson City – Consumers wishing to contact the Public Utilities Commission of Nevada Consumer Division will find a more convenient process in 2012 with increased hours.

Consumer Division staff is now available to handle telephone calls from 7:30 a.m. to 5:30 p.m. weekdays. Regular office hours remain 8 a.m. to 5 p.m.

The division responds to consumer questions, concerns and complaints regarding utilities the PUCN regulates. The complaint resolution staff is available to assist consumers with billing disputes, service quality problems and other issues where conflicts arise.

The expanded schedule is intended to improve customer service by allowing consumers to call the office outside the regular work day. Rather than adding staff, the new Consumer Division hours were achieved through more efficient scheduling. Input from consumers prompted the schedule changes.

“Our goal is to be responsive to consumers and provide the best and most convenient customer service we can,” said Consumer Division Manager Andrea Arthurholtz.

To contact the Consumer Division, call 775-684-6100 in Northern Nevada or submit letters through the PUCN website at Go to the PUCN home page and select one of the Consumer Information links. Next, select Consumer Complaint Resolution Division Form.

PUCN offices are located at 1150 E. William St. in Carson City.

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