Letter — Where can I get those glasses?
Thank you for the about the power outages at Sierra-at-Tahoe. Please tell me where Nicole Belt bought her rose-colored glasses? Miss Reed’s article would have been more balanced had she talked with even one of the hundreds of skiers who have been repeatedly let down by Sierra-at-Tahoe this ski season.
Being stuck on the West Bowl Express chair for 25 minutes on Sunday was the latest in a list of bad experiences I have had at Sierra since the resort opened in December. I talked with a senior manager from the Marketing Department who gave me a more real assessment of what Sierra experienced Sunday and why this year’s opening month has been a disaster for skiers. Even after fielding dozens of angry phone calls and e-mails about Sunday, thankfully he was not afraid to hear my frustration and give me a straight answer.
Although I appreciate the challenge Sierra has with PG & E, as a former Strawberry Canyon resident and employee of Sierra-at-Tahoe, we learned to deal with frequent loss of power in the winter months. It is ridiculous for the resort to think they can get by with “its fingers crossed that the power still keep flowing … ” The fact remains, all the generators at Sierra are not working right now so, if all their lifts were running by noon on Sunday, it was by PG & E power.
For the past 10 years, I have loved skiing at Sierra both as an employee and pass holder. I bought my season pass months ago and eagerly awaited their opening. On the days I have gone to ski at Sierra, I have yet to enjoy full access to the mountain because of some power and/or personnel issue. I have not experienced the great customer service they refer to and I do not want to see their silly “Just Chill” marketing message as their response.
A coupon for free hot chocolate or a discount on the next lift ticket is not enough. Sierra-at-Tahoe has got to get their act together VERY soon. I do not expect the voice of my frustrations to change a thing. This is a business and not a democracy. But in business, Sierra should know I vote with my dollars. If things do not change quickly, next year’s vote will go to Kirkwood.
Support Local Journalism
Support Local Journalism
Readers around the Lake Tahoe Basin and beyond make the Tahoe Tribune's work possible. Your financial contribution supports our efforts to deliver quality, locally relevant journalism.
Now more than ever, your support is critical to help us keep our community informed about the evolving coronavirus pandemic and the impact it is having locally. Every contribution, however large or small, will make a difference.
Your donation will help us continue to cover COVID-19 and our other vital local news.
Start a dialogue, stay on topic and be civil.
If you don't follow the rules, your comment may be deleted.
User Legend: Moderator Trusted User
Amidst what could be the hottest summer on record and potentially the most severe drought of our lifetime, climate change no longer appears to be some distant existential threat. In this context, it seems appropriate…