Safeway snafu reportedly fixed |

Safeway snafu reportedly fixed

An attempt by Safeway to make savings easier for customers ran into a problem last month and some customers did not receive the reduced Safeway club price.

Alan Gruendl, a customer of the Round Hill store, said of a bill for $13 had a $4 mistake.

“It happened more than once. (Safeway management) has been satisfactory once you confront them, but they don’t go out of the way to tell you about the problem.”

Debra Lambert, corporate director of public affairs for Safeway, said the problem was isolated to the Round Hill store and it has been fixed.

“We created new meat labels where two prices show, one is the regular price and the other indicates the sale price if one uses their club card,” Lambert explained. “Apparently there was a glitch in the downloading of the information from the labels around mid-month, and the customers who had club cards were not getting the club price.”

Gruendl said once the store was informed of the problem they should have alerted customers.

“To me it would be fine if they said please check your meat label as you were leaving, but they don’t,” he said. “I’ve caught it each time because my list is little.”

Lambert said any customer who believes they have been charged incorrectly for a meat purchase should bring their receipt into the store.

“We welcome hearing from them. Now the system is working beautifully. It is a good change. The label’s purpose is to draw attention to the savings offered to the customer,” Lambert said.

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