System failure knocks 911 service down |

System failure knocks 911 service down

Christina Proctor

A computer glitch took the city’s 911 system off line Thursday morning for about 30 minutes.

South Lake Tahoe Police Cmdr. Rich McGuffin said the department’s radio and phone system is supported by two servers. One is the backup for the other.

“We had a problem with one and it failed to transfer over to the backup system,” McGuffin explained.

The problem occurred around 9:45 a.m., and lasted about a half-hour. A troubleshooter with Pacific Bell fixed the problem and recalled the phone records for the missing minutes.

“We did receive one 911 call during that time, but it turned out to be a misdial. We felt very lucky,” McGuffin said.

He added that the Atlanta company that supplies the two computer servers was checking the system by remote to ensure the problem does not happen again.

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