Southwest Gas employees and authorized contractors may need to access your property as part of the essential work required to safely deliver natural gas. Whether entering a yard or knocking on your door, this access is often necessary, even without a scheduled appointment, to inspect, maintain, or upgrade utility-owned infrastructure that supports safe and reliable service for your home and community. 
 


To further support safe and reliable service, Southwest Gas owns and is responsible for maintaining all natural gas infrastructure up to the meter on a customer’s property, while anything beyond the meter is the customer’s responsibility. Understanding this distinction can help clarify why employees or authorized contractors may need to access your property. 
 


Because this work can sometimes bring individuals to your home unexpectedly, it’s important to stay aware and informed. The Federal Trade Commission reported that impersonation scams consistently rank among the most reported fraud categories. So, it’s important to stay vigilant and in the know of who is on your property and why.  
 

Why Would a Southwest Gas Employee Be on My Property? 

Southwest Gas employees are present throughout our communities, working to provide customers with safe, reliable natural gas service. This work requires them to regularly: 

• Read, maintain, or replace natural gas meters 
• Conduct leak surveys to ensure system safety 
• Locate and mark underground utility lines before digging projects 
• Perform system upgrades or routine maintenance 

To help ensure your safety and peace of mind, it’s important to know how to identify legitimate Southwest Gas employees and authorized contractors. The following tips can help you confirm that the person on your property is properly credentialed and there for official work. 

How to Verify a Southwest Gas Employee or Authorized Contractor 

Here are some key ways to verify an employee or authorized contractor: 

• Ask to See Identification. Every Southwest Gas employee and most authorized contractors carry an official ID badge. This badge will feature: 
  • The Southwest Gas logo or an authorized contractor logo 
  • The employee’s name and photo 
• Look for the Uniform or Vehicle. Southwest Gas employees typically wear a tan-colored uniform with the Southwest Gas logo. Some employees or authorized contractors may not be in full uniform, but many will wear clothing featuring the official Southwest Gas logo. Official vehicles will display either a Southwest Gas logo or an authorized contractor logo. 
• Call to Confirm. Call Southwest Gas at 877-860-6020 to verify the person’s identity. The team can confirm whether someone from Southwest Gas or one of its authorized contractors is scheduled to work in your area. 

For additional details on identifying legitimate employees, visit swgas.com/verifyemployee. 

Stay Safe: What Southwest Gas Won’t Do 

Whether in person, over the phone, or online, scammers often try to create panic and urgency by threatening to disconnect gas service or demanding immediate payment. Know the signs-here’s what Southwest Gas will never do: 

• Send someone to your home demanding immediate payment in cash or through means not accessed via Southwest Gas’ website 
• Demand payment via Zelle, Venmo, Cash App, PayPal, or Bitcoin (or other cryptocurrency) 
• Ask for personal or financial information in an unsolicited email 

Always remember, if your account is past due, Southwest Gas will notify you in writing. 

Customers should make payments only through the official Southwest Gas toll-free number 877-860-6020 or Southwest Gas’ secure online portal at swgas.com. They should also always verify their account status by logging into their Southwest Gas account through swgas.com or the Southwest Gas mobile app. 

What to Do If You Suspect a Scam 

Scammers use sophisticated tactics to steal personal information or money, including making threats or pretending to know you. If you encounter a suspicious email, phone call, or in-person individual, follow these steps: 

• Hang up or shut the door immediately 
• Do not share any personal or financial information, log in details and passwords 
• Call 877-860-6020 to verify any contact claiming to be from Southwest Gas 

Stay Alert, Stay Safe 

At Southwest Gas, safety is a top priority. By staying vigilant and knowing what to expect from official employees and contractors, you can protect yourself and your community from scams. 

For more tips on scam prevention, visit consumer.ftc.gov or explore safety resources at swgas.com.